Your Personal Information

‍
As a data subject (customer, delivery recipient or sender, vendor, employee, or job applicant), you can be assured that Fez Delivery Co. (“Fez Delivery,” “we,” “our,” or “us”) is dedicated to protecting your privacy and maintaining the highest level of security whenever you interact with us.

This Privacy Policy explains what personal information we collect, how we collect, use, share, store, and protect it, and the rights you have regarding your data. By visiting our websites (e.g., http://www.fezdelivery.co/), using our mobile apps, communicating with our customer service, or engaging with any of our services (collectively, the “Services”), you consent to the practices described in this policy.

‍

Personal Information Collected and How We Collect It

Personal information refers to any data that can identify you as an individual. Depending on how you interact with Fez Delivery, we may collect:

• Personal/Contact Details: Full name, phone number, email, postal address, next-of-kin details, date of birth, government-issued ID.
• Delivery & Transaction Data: Package details, delivery addresses, sender/receiver details, payment information, and related service records.
• Biometric Information: Where required for secure identity verification (e.g., facial or fingerprint recognition for employee authentication).
• Visual/Audio Data: CCTV footage at our facilities, photos or videos uploaded to confirm delivery.
• Employment & Medical Data: For staff onboarding; education, employment history, and (if required) limited medical fitness data.
• Financial Information: Billing details, card or bank account numbers when you pay for our services.

We collect this information via our website, mobile apps, call center, live chat, email, social media channels, physical service points, and through interactions with our delivery personnel.

‍

Legal Basis for Processing
Fez Delivery processes personal data only when at least one of these conditions applies:

• Consent: You have given clear consent for specific processing purposes.
• Contract: Processing is necessary to fulfill a delivery or other service contract with you.
• Legal Obligation: Processing required to comply with applicable laws (e.g., tax, anti-fraud)
• Vital Interest: To protect your life or another person’s vital interests in emergencies.
• Public Interest/Legitimate Interest: For legitimate business purposes that do not override your rights.

‍

How We Use Your Personal Data
To the extent permitted by law, we use your information to:

• Provide and operate our logistics, delivery, and related services.
• Manage pickups, deliveries, payments, and customer support.
• Improve our services, develop new offerings, and conduct data analytics for operational efficiency.
• Detect and prevent fraud, theft, or abuse of our systems.
• Communicate service updates, promotions, or offers (where permitted).
• Comply with legal and regulatory requirements, including responding to law enforcement requests.

Without this information, we may be unable to provide you with certain services.

‍

Sharing and Transfer of Personal Data
We may share personal data with:

• Fez Delivery Branches & Affiliates that need the information to provide services.
• Third-Party Partners & Service Providers (e.g., payment processors, IT support, couriers) bound by confidentiality agreements.
• Regulatory or Government Authorities where required by law or legal process.
• Business Transfers in the event of a merger, acquisition, or asset sale.

Some of these parties may be located outside your home country. Fez Delivery ensures that such transfers occur only with adequate data-protection safeguards such as encryption, secure servers, and legally binding agreements.

‍

International Transfers
‍If personal data is transferred to a country lacking equivalent data protection laws, we will implement appropriate safeguards (such as standard contractual clauses) and ensure compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

‍

Data Protection Measures
‍Fez Delivery applies robust technical and organizational controls to protect your data, including:

• Encryption of data in transit and at rest
• Secure servers and firewalls
• Access controls and multi-factor authentication
• Regular security audits and employee training

You are responsible for maintaining the secrecy of your account credentials and promptly notifying us of any unauthorized use.

Data Breach Notification
‍In the event of a personal data breach, Fez Delivery will notify the appropriate authorities and affected individuals within 72 hours of becoming aware of the breach, as required by NDPR.

Your Data Protection Rights

‍You have the right to:

• Be informed about how we use your data.
• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure of data where legally permissible (“right to be forgotten”).
• Restrict Processing under certain conditions.
• Data Portability to receive or transfer your data in a machine-readable format.
• Object to certain processing, including marketing.
• Withdraw Consent at any time, without affecting prior lawful processing.

To exercise these rights, contact our Data Protection Officer (details below).

‍

Automated Processing and Profiling
Fez Delivery may use automated decision-making, including profiling, for route optimization, fraud prevention, and service personalization. Such processing will never have legal or significant effects on you without human oversight. You can object to this by contacting us.

‍

Data Retention
We keep your personal data only as long as necessary to fulfill the purposes described here to comply with legal obligations (e.g., tax and accounting rules). When data is no longer required, it will be securely deleted or anonymized.

‍
Cookies

‍Fez Delivery uses cookies to enhance your experience on our website and apps:

• Essential cookies for site functionality.
• Analytics cookies to understand usage and improve performance.
• Preference cookies to remember settings and tailor content.

You can manage or disable cookies through your browser settings, but some site features may not function properly if you do so.

‍
Children’s Privacy
‍Our services are not directed to children under 18, and we do not knowingly collect personal data from them. Parents or guardians should supervise children’s online activities.

Communication & Marketing

‍By providing your email, phone number, or similar contact details, you agree that Fez Delivery may contact you for service updates, delivery notifications, or marketing (where permitted). You can opt out of marketing communications at any time.
‍

External Links

‍Our websites or apps may link to external websites. We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies.

‍
Do we share your Data?
We do not disclose or share personal data provided to us on this website, unless it is absolutely necessary. We may share your personal information with affiliates; authorised agents; service providers, such as IT service providers; operating companies and other related entities.

‍

Policy Updates

‍Fez Delivery reserves the right to update this Privacy Policy periodically. Changes will be posted on our website with a new “Last Updated” date. We encourage you to review it regularly.

‍

Contact Information

‍For questions, concerns, or to exercise your rights under this Policy, please contact:

‍

Data Protection Office

Fez Delivery Co. 6-10 Industrial Cres, Ilupeju, Lagos 102215, Lagos Email: dpo@fezdelivery.co Phone: 020 170 030 77

‍