For a long time, we noticed a pattern. Business owners would sign up on our web platform… then download the mobile app and try to log in. And we’d hear things like:
“My login details aren’t working.”
But when we looked closer, the issue wasn’t the login. It was the experience.
We had built separate journeys for individuals and businesses, while our customers were simply trying to get things done faster, easier, and on the go. So we paid attention. And we built something better.
Today, we’re introducing the New Fez Unified App — a mobile platform designed to bring both personal and business delivery experiences together in one seamless, intuitive app.
Modern businesses don’t operate from one place. They are taking orders on WhatsApp, responding to customers on Instagram, managing inventory in-store, and coordinating deliveries in between everything else. And in the middle of all that, logistics needs to be fast, flexible, and always accessible.
A web-only dashboard wasn’t enough anymore. They needed:
The New Fez App is our response to that reality.
It’s built for how businesses actually run today: mobile-first, always-on, and efficiency-driven.
We’ve moved from separate platforms to one unified experience. Before now, Fez Delivery operated with a dual-stream digital experience. If you were an individual sending a package to a friend, you would use our mobile app. If you were a business managing high-volume shipments, you would log into the business dashboard on the web.
Now, both individuals and businesses will operate from one app. One app, one access, and one seamless experience
Most importantly, nothing is lost. Everything is improved. Users' accounts stay the same, order history remains intact, pricing and other information are unchanged
You’re simply getting a faster, smoother, more powerful way to manage deliveries.
The New Fez App isn’t just unified — it’s smarter, more powerful, and designed to help you do more with less effort.
1. Save Draft Orders
No more starting over. Orders are automatically saved if you exit midway, and you can also save them manually to complete later.
2. Ticket Creation (Built-in Support)
Raise issues directly from any order. Track conversations, get updates, and resolve problems faster, all in one place.
3. Developer Tools
Built for scaling businesses:
4. Users & Team Management
As your business grows, your team should too. You can add and manage team members, assign roles (Admin or Basic User) and control access and responsibilities.
5. Reports & Analytics
Make smarter decisions with better insights on monthly unique customers, top shipping locations, most active recipients, and month-on-month growth tracking.
6. Improved Order Tracking
Get full visibility into your deliveries, real-time status updates, timestamped progress, and no need to contact support for updates
1. Save Draft Orders
Start now, finish later without losing progress.
2. Ticket Creation
Easily raise and track issues with full conversation history.
3. Improved Order Tracking
Know exactly where your package is, every step of the way.
There’s no complicated setup or a need to sign up again.
Just follow these steps:
That’s it. No disruption. No data loss.
This isn’t just a product update; it’s a smarter way to run your logistics.
With the New Fez App, you get the speed, visibility, and control to manage deliveries effortlessly, wherever you are, plus the insights to make better business decisions.
Because today, logistics isn’t just about moving packages; it’s about helping your business move forward.
Download the Fez App today to get started.
