Managing deliveries should be simple, whether you're sending a single package or handling multiple orders for your business.
That's why we've introduced new features and improvements to the Fez App, designed to make it easier to create shipments, track deliveries, get support and manage your delivery operations from one place.
From saving unfinished orders to improved shipment tracking, in-app support, team management and e-commerce integrations, these updates give individuals and businesses greater visibility and control throughout the delivery process.
Here's a closer look at what's new on the Fez App and how these features can make your delivery experience easier.
Creating a shipment shouldn't mean starting over when you're interrupted.
The Save Draft Orders feature allows you to save your progress while creating a shipment. Your shipping details remain available so you can return and complete the order when you're ready.
Maybe you need to confirm a recipient's address, answer a call or step away while creating an order. Instead of losing the information you've already entered, you can simply return to your saved draft and continue where you stopped.
This is particularly useful for businesses managing multiple shipments throughout the day.
Knowing where a shipment is shouldn't involve guesswork.
The Fez App now provides improved end-to-end order tracking, with timestamps showing key stages of your delivery journey.
You can follow your shipment from pickup confirmation and hub arrivals through dispatch and final delivery.
Better visibility means you can stay informed without constantly checking in with support or asking where a package is.
For businesses, it also makes it easier to keep customers updated and manage delivery expectations.
Whether you're tracking one package or monitoring multiple shipments, you have a clearer view of what's happening along the way.
When something goes wrong with a shipment, getting help should be straightforward.
The Fez App now includes in-app support ticketing, allowing you to report and follow up on shipment-related issues directly from the app.
You can raise a support ticket against a specific order, add relevant notes or photo attachments, and keep track of your conversation with the support team in one place.
There's no need to switch between apps or search for a separate support channel when you need help with an order.
Keeping the conversation connected to the shipment also makes it easier to provide the right information and follow the issue through to resolution.
As your business grows, managing deliveries shouldn't depend on one person having access to a single account.
With Team Management, Fez Business Account users can now manage team access directly from the mobile app.
Business account administrators can add team members and assign different access levels, including Admin and Basic privileges.
Team members can carry out relevant tasks such as generating shipments and editing orders without sharing login credentials.
Team management makes it easier to delegate delivery-related tasks while maintaining control over who can access different parts of your account.
For growing businesses and e-commerce teams, this means shipping operations can continue smoothly even when multiple people are involved.
If you run an online store or manage a high volume of orders, manually creating every shipment can become time-consuming.
The Fez App now provides business users with easier access to developer and integration tools that can help connect their existing systems to Fez.
Business accounts can access resources including:
These tools help businesses connect their sales channels and software with Fez and automate parts of their shipping workflow.
Instead of manually moving order information between different platforms, businesses can connect their existing setup to Fez and streamline shipment creation and management.
This can be especially valuable for e-commerce businesses as their order volumes grow.
Together, these updates are designed to make more parts of the delivery process easier to manage.
For individuals, that means being able to save an unfinished shipment, track an order and get support without leaving the app.
For online sellers and SMEs, it means better visibility across shipments, easier support and tools that can simplify day-to-day delivery operations.
For growing businesses, team management and integrations provide more ways to delegate tasks and automate shipping workflows as order volumes increase.
The goal is simple: give you more visibility, control and convenience throughout your delivery journey.
We're continually improving the Fez App based on the needs of the people and businesses that use our delivery services.
These latest features are another step towards making it easier to create, manage and track deliveries—whether you're sending one package or handling shipments at scale.
Ready to experience the latest improvements?
Update the Fez App or download it today on the Google Play Store or App Store and explore the new features for yourself.
