Watching Sim Shagaya, Former CEO and founder of Konga, one of Nigeria’s e-commerce giants, on Peace Itimi’s founders connect show on YouTube recently just opened me up to the true realities of doing business in Nigeria, especially E-commerce. Picture this: you’re running an online store that’s finally taking off. Orders are rolling in. But behind the scenes, the logistics are keeping you up at night - late deliveries, inventory headaches, and shipping costs. Sound familiar? You’re not alone. E-commerce businesses face a lot of supply chain hurdles every day. The good news? As a last-mile delivery company, Fez Delivery has got your back. Let’s look into the top challenges you might be facing and show you how our services can fix them.
Nothing stings like a customer DM on Instagram asking, “Where’s my order?” When your business grows beyond what you can handle solo, keeping deliveries on time gets tricky. Late packages can dent your reputation and drive buyers away.
How We Fix It: At Fez Delivery, we’re obsessed with getting your packages where they need to go, fast. Our riders hit the road with planned smart routes, dodging traffic and delays. Alternatively, you can try out our Fez Safe Lockers. With this product, we’ve turned those worried emails into happy reviews by ensuring your goods get to your customers on schedule and at their convenience.
Returns are part of the game, but they can be a real pain. Customers want it to be easy, and you don’t want to waste hours sorting out the returns. Mishandle it, and you risk losing loyal buyers.
How We Step In: We make returns smooth for everyone. Customers use our website or app to book and send stuff back, and we swoop in for the pickup. It’s quick, painless, and keeps your shoppers coming back - even after a return.
Shipping costs can be a lot, especially considering the volumes you do, chipping away at your profits with every box you send. Raising prices to offset it might scare off customers, leaving you stuck.
How We Save You: We’ve worked out solid rates for your businesses. As your partner, Fez Delivery delivers affordable shipping that doesn’t compromise quality.
Customers love the visibility of their order’s journey. Without updates, they’re asking you, “Where’s my package?” all day long. It eats up a lot of time you don’t have to spare.
Our Fix: Our tracking system lets buyers follow their packages in real time, step by step. With their order ID and our tracking system, you get fewer interruptions/questions, and they get peace of mind.
If your products are delicate - think glassware or handmade goods - damage in transit is a nightmare. A spoiled or broken delivery doesn’t just cost you money; it risks your reputation too.
How We Protect: We treat your packages like they’re ours, and we advise on using bubble wraps for them. Our riders also know how to handle fragile stuff. Your goods arrive in one piece, earning you happy customers every time.
Running multiple platforms - WhatsApp, your website, a marketplace, shipping tools - can become a confusing mess, and you’re stuck manually piecing it together.
Our Smooth Move: We can do an API integration to hook up your systems with ours, so orders flow from your store to us for pickup without any issue.
The Big Picture: Running an e-commerce store is no small feat, and supply chain issues can feel like they’re holding you back. But with Fez Delivery, you’ve got a partner who’s in it with you. We tackle these challenges head-on, trimming costs and keeping your customers happy.
Ready to end those supply chain worries? Visit www.fezdelivery.co Let’s figure out how we can team up to make your e-commerce journey a whole lot easier - and a lot more successful. Your next big win’s just a delivery away!